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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stephanie Watkins

October 22, 2025

5  out of  5
rating by Stephanie Watkins
"Hunter was very kind and attentive. He made the entire process quite easy, and explained things I had questions about. :)"
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Bront “The Beer Judge!” Algrim

October 2, 2025

1  out of  5
rating by Bront “The Beer Judge!” Algrim
"Finally had to use the insurance I pay for but somehow these people devalue the claims worth Now I know why State Farm is engaged in 2 class action lawsuits."
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Michael Walsh

September 29, 2025

5  out of  5
rating by Michael Walsh
"Hunter was great. Thorough with explaining everything and tremendously helpful."
We responded:
"Michael. thank you for taking the time to share your thoughts! Hunter has been a wonderful asset to our team. We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Evelyn Gray

September 24, 2025

5  out of  5
rating by Evelyn Gray
"The staff at Suzanne Parker‘s Rocky River office are fabulous and so helpful."
We responded:
"We appreciate your review Evelyn! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Kimberly Parker

September 18, 2025

5  out of  5
rating by Kimberly Parker
"Hunter was very attentive, knowledgeable, kind ,patient and friendly!!! I really appreciate is expertise concerning my new policy!"
We responded:
"Thank you so much Kimberly for your kind words & 5 star review ! We try hard to be conscientious of taking care of our customers. "
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Globe Trotter

September 10, 2025

5  out of  5
rating by Globe Trotter
"Great team to deal with. Fast response from Esther."
We responded:
"We greatly appreciate your review! It means a lot to me and my team!! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Patrick Leonard

September 8, 2025

5  out of  5
rating by Patrick Leonard
"Esther was very helpful in her recommendation which resulted in saving me substantially on both my auto and homeowners insurance."
We responded:
"Thank you for your 5-star review Patrick! Me and my team greatly appreciate it! Thank you for your business and sharing the positive interaction you had with Esther!"
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Wesley Holbrook

September 3, 2025

5  out of  5
rating by Wesley Holbrook
"Hunter Parker was a pleasure to get my insurance thru. Not only dose he have great knowledge and give you options. He had great flexibility to work with my schedule. ON TOP OF ALL OF THAT HE SAVED ME MONEY. SO MUCH SO THAT I NOW PAY LESS FOR 2 CARS THAN I WAS PAYING FOR 1 CAR WITH ANOTHER BIG NAME INSURANCE COMPANY. A Big Thank You To Hunter!!!!"
We responded:
"Thank you so much Wesley for reviewing my office & especially for sharing your feelings on the interaction with Hunter! Thank you for your business and looking forward to working with you! We are all here to help!"
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Chris Downing

August 21, 2025

5  out of  5
rating by Chris Downing
"Esther and the rest of the crew always make every call about insurance so easy to deal with! Best customer service possible!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Christine Blosser

August 19, 2025

5  out of  5
rating by Christine Blosser
"Very prompt service solving an issue with my back! Thank you."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Alex

August 13, 2025

1  out of  5
rating by Alex
"Spam calls weeks after I inquired about a policy which they never called back at the time. Dont call people back when they call, but call them 3wks later. Smart"
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Paulette Ziegfeld

July 30, 2025

5  out of  5
rating by Paulette Ziegfeld
"Everyone has been friendly, helpful, and efficient whenever I've had a question or interacted with this office."
We responded:
"Thank you so much for the review!! Our team are happy to be able that we can help, and happy to be your good neighbor! "
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Donnell Wingfield

July 11, 2025

5  out of  5
rating by Donnell Wingfield
"There team is AWESOME"
We responded:
"Thank you so much!!! You're pretty awesome too!!! "
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Kathy Gatten

July 10, 2025

5  out of  5
rating by Kathy Gatten
"Suzanne Parker's office is awesome.Everyone is so easy to work with, been with this office for over 20 years!!!"
We responded:
"Kathy we appreciate your business! Suzanne's office is over 30 years in business and we are so grateful for people like you that have stayed with us. Thank you!"
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Diane Johnson

June 20, 2025

5  out of  5
rating by Diane Johnson
"Very nice people! Thank you"
We responded:
"Diane thank you so much, we love our customers and truly enjoy helping and talking to everyone. "
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Tim Finan

June 17, 2025

5  out of  5
rating by Tim Finan
"While I have technical issues with their web interface, they make it very easy to call them up and pay over the phone. Who doesn’t want to talk to a pleasant informative person on the other end of line? I still like The personal touch"
We responded:
"Thank you for the review, We love our old school values of being in the office from 9-5 Monday through Friday. Its always nice to be able to help when technology can't. "
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Matt Grandel

June 17, 2025

5  out of  5
rating by Matt Grandel
"This business truly cares about their clients. They are a very punctual company. Susan and her team are kind and very professional. --GIVE THEM A CHANCE TO QUOTE YOUR INSURANCE NEEDS , THEIR WORTH IT!!!"
We responded:
"Thank you so much for such a nice review! We truly love helping our Insured here at Suzanne Parker's office. We are glad to know that you are happy with our services. Always here to help. Thank you "
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Brittany Foutz

June 16, 2025

5  out of  5
rating by Brittany Foutz
"Grateful for State Farm and this team. They are continually professional and knowledgeable. They handled my accident with care and kindness."
We responded:
"Brittany we are so glad we were able to help you, Being sure you are safe and feel like you have been taken care of is our first priority. "
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Daniel Weist

June 9, 2025

5  out of  5
rating by Daniel Weist
"I recently worked out a commercial auto policy quote with Shawna. She is great to work with and is super quick to respond to all of my requests. Shawna got me the best price after shopping around 5 other quotes. I would highly recommend her to anyone!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Chad Bernard

May 28, 2025

5  out of  5
rating by Chad Bernard
"Esther is such a pleasure to work with! She's helpful and efficient:) Thank you!!"
We responded:
"Thank you so much for the review. We are so lucky to have Esther as part of our team. "
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Hany Bottros

May 20, 2025

5  out of  5
rating by Hany Bottros
"Answer me right away Having all my information when I call them so take me a minute to add a new car thank you for your service"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Jen Wadenpfuhl

May 19, 2025

5  out of  5
rating by Jen Wadenpfuhl
"Great customer service!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Tania DuRell

May 14, 2025

5  out of  5
rating by Tania DuRell
"The office recently reached out to me because my payment was a little late due to my being ill for a week and missing my payment due date. They knew that was unusual and wanted to make sure there was no problem. I had just made the payment and it hadn't posted yet in their office, but the fact that they were watching out for me was greatly appreciated. Everyone is always so helpful there! They went out of their way in helping me make a decision on new insurance when I recently made a vehicle change, giving me different options to help me make the decision on what policy to go with."
We responded:
"Thank you so much for the 5 star review, we truly love our jobs and love being able to help. Your kind words help us know we are doing our jobs right in helping people make informed decisions when it comes to insurance."
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Zach Broadbent

May 6, 2025

5  out of  5
rating by Zach Broadbent
"I recently had the pleasure of working with Shawna, and I can confidently say they are one of the best insurance professionals I’ve encountered. From our very first conversation, she took the time to truly understand my needs and carefully explained all my options without ever making me feel pressured. By messaging ChatGPT, you agree to our"
We responded:
"Zach thank you so much for the 5 star review, It was a pleasure being able to help you and we were happy to help make sure your first home became a good experience. "
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Noah Rayne

May 6, 2025

5  out of  5
rating by Noah Rayne
"Esther and the team did a great job taking care of me and helping with all the back end work!"
We responded:
"Thank you so much, we do our best to help to help get things done. "